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Frequently Asked Questions
Product & care
All our products come from our factory in China.
For more than 20 years, we’ve been crafting fences, gates, and garden products that are built to withstand time and weather. Because we manage the whole process ourselves — from materials to finishing touches — you can feel confident that every piece is made with care, tested for durability, and ready to protect and beautify your home.
Not under normal use! WPC is designed to stay strong and maintain its color. Just avoid uneven pressure during installation, and clean it occasionally to keep it looking fresh.
Our products are DIY-friendly and come with clear installation guides. If you prefer, a local contractor can install it for you. Either way, we’re here to provide tips and support.
Make sure the ground is level and posts are secure. Use a level to check vertical alignment, and leave small gaps between panels for expansion and contraction with temperature changes.
Nope! Our fences are low-maintenance and weather-resistant. Regular cleaning is all you need to keep them looking great.
Use water and a mild detergent with a soft brush or cloth. For tougher dirt, a low-pressure hose works fine—just avoid blasting directly at joints or edges.
With proper care, our WPC fences can last 20+ years, making them a smart, long-term investment for your home.
Yes! Courtyardmart provides a 20-year warranty on materials. Keep your receipt, and we’ll help with repairs or replacements if any issues arise.
Order
During the week: 24 to 48 h. Over the weekend: the following Monday.
Once your order has shipped, you will receive a tracking number via email. You can use this to track the status of your order through our shipping carrier’s website.
Orders can only be canceled within 6 hours of placing the order, and only if the package has not yet been shipped. Please contact our customer service team immediately if you wish to cancel your order.
Once your order is placed, we cannot modify it. However, you can cancel it within 6 hours if it has not been shipped. Please contact us immediately if you need to make changes.
PRICE
If you are shopping on our website for the first time, you can subscribe to our email and use "WELCOME10" to enjoy 10% OFF
Yes, we are happy to accept wholesale orders. The price of our products will be determined by the quantity/order amount you purchase. The more you buy, the more discounts you get. For more information, please get in touch with us at Courtyardmart@gmail.com
Delivery & Returns
Yes, shipping is free on purchases within the US
We want you to be satisfied with your purchase. You can return or exchange products within 7 days of receiving your order, as long as the item is in new, unused condition. Please note that return shipping costs may apply for non-defective items. For more details, visit our Return & Refund Policy.
Once your product has shipped, it usually takes 5 to 10 business days. If you have not received your products, feel free to contact us using our contact page.
Do you have any question?
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If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
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