Shipping policy

Shipping Policy

1. Order Processing Time

Our order processing time is from Monday to Friday, 9 AM to 5 PM (excluding holidays). All orders received during these hours will be processed on the same day. Orders received after 5 PM will be processed on the next business day.

2. Domestic Shipping

We offer various domestic shipping options, including standard and expedited shipping. Standard shipping typically takes 3-7 business days to arrive, while expedited shipping can arrive within 1-2 business days. Shipping costs will be calculated based on your order amount and the selected shipping method.

3. International Shipping

We provide international shipping to select countries and regions. International shipping times depend on the destination distance and customs clearance. Generally, international shipping takes 7-14 business days. Shipping costs will be calculated based on your order amount, item weight, and destination. Please note that international shipping may involve customs duties and taxes, which are the responsibility of the buyer.

4. Shipping Cost Calculation

We offer a dynamic shipping cost calculator that allows you to see the specific shipping cost based on your order amount and selected shipping method during checkout. Free shipping may be available for orders over a certain threshold.

5. Shipping Tracking

Once your order ships, we will email you tracking information. You can use this information to track your order's status in real-time.

6. Return & Exchange Policy

If you are unsatisfied with your received items, you can contact us within 7 days of receipt for a return or exchange. Please ensure items are in their original packaging and in good condition. For specific return and exchange procedures, please see our Return & Exchange Policy page.

7. Shipping Carriers

We partner with multiple reliable shipping carriers to ensure smooth delivery of your orders. These carriers include, but are not limited to, UPS, USPS, CNE, etc.

8. Local Delivery

If you are located within our nearby service area, we also offer local delivery services. For specific delivery areas and steps, please see our Local Delivery page.

9. Shipping Policy Updates

We reserve the right to update our shipping policy at any time. If there are updates, we will notify you via email or website announcement.